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Massachusetts: (978)446-9080

  

What to Expect:

How to be prepared for your Casella Cleaning Service:
  • Please remove clutter so we can effectively clean all surfaces
  • Find a good spot for your pets so they are comfortable while we clean
  • Put out clean sheets if we will be changing your linens

Please don’t spend any time cleaning before we arrive! Cleaning homes is what we do, after all, right? We will even review the details of your Cleaning Plan before we arrive. Here's what else you can expect:

What to Expect During the Cleaning:

We only hire caring workers who have the right to work in the United States. All are subjected to a comprehensive background check. Once completed, they are then trained extensively in the Casella Cleaning method of cleaning
Access to your Home
If you’re home when your cleaning professionals arrive, that’s great. Our team will happily work around you allowing for your normal activities in the home. If you’re not home, our team will dust, vacuum and scrub while you're out enjoying some free time. You can be sure that “We Make Your Home Shine”.
Most customers are either at work or busy with other plans when we clean, so it's quite common for them to provide us with their garage code or spare key. For added security, we cross reference all house keys. But if you don't feel comfortable leaving us a key or door code, please make sure someone is home during the scheduled cleaning time. If you aren’t Home, please remember to make arrangements with your local Casella Cleaning Office to allow Access to your Home by the Cleaners.

Arrival Time:

If you wish to wait for your provider to give them access into your home, please realize that we can give arrival windows of about 4 hours, such as 8 am -12:00 pm or 12am - 4:00 pm. Many things can affect our schedules, such as cancellations, lockouts or customers adding services.
We want to save you time, not make you waste it waiting for us to arrive. Leaving a key at the Casella Cleaning office is the most efficient way to provide your service provider access to your home.
Our crews complete work Mondays through Fridays, 8 a.m.–5 p.m. We arrive with our own cleaning supplies and equipment.
Of course, not all homes are lived in the same way and cleaning thoroughly sometimes means staying a little longer than usual at a home to give it some extra attention. Our teams spend the time needed to get the best possible result.


Our Company Policy:

Payments:

Payment is requested at the time of the cleaning, but generally we accept cash, checks or credit cards. Casella Cleaning Services Normally request a Credit Card to be on file and the Authorization to charge the Credit Card on file in the event of you are not available at home when we finish the Cleaning Services. If payments are made with credit or debit cards Casella Cleaning Services may charge a extra 5% of Internal fee. This fee can be avoided if payments are made with Cash or Check at the end of the each Service. Individual offices may have policies that vary.

Refunds:

Know that if for any reason we don’t meet your expectations, we will come back and fulfill our guarantee on our work. Just notify us within 24 hours about any issue at all, including any oversight or misunderstanding and We will send the cleaners to re-clean all areas again at no extra cost to you.

Breakage and Loss Policy

Casella Cleaning is fully bonded and insured. Our liability limits are set at a maximum of 4 times the cost of the service charge on the day in which the breakage/loss occurred. Notification must be made within 48 hours of service. Items excluded from liability are; one-of-a-kind items or hard to get items; items of sentimental value. Key replacement / locksmith fees are paid only if keys are lost or miscoded. There is a $50.00 per location liability limit. If something is damaged during the course of a cleaning, then we will make every effort to repair, or when necessary, replace the damaged item. That's because we provide all the necessary Liability insurance to protect your home, Workers Compensation: should cover our employee if He or She become injured while in your home and Auto Insurances to protect our marked vehicles on your property.

Last Minute Cancellation

If something comes up that causes a conflict in your cleaning schedule, just call your local Casella Cleaning Office. We appreciate a 72 hour notice, but understand that some situations are just unavoidable. When shorter than 48 hours’ notice is given, we may charge a Cancelation fee.

Cancellation Policy:

Please be sure to submit in writing any termination of regularly scheduled cleanings. Do not inform the Cleaners of any changes to your schedule, it must be done directly with the management of your local office. Note that recurring service is priced at a discounted rate. Should you choose to cancel recurring service after only one cleaning, please note that our regular One-Time Deep cleaning charges will apply.  The Deep cleaning price will be set on $300.00 for the first four hours of services, and $60.00 per hour for any extra hour, Minimum charge of 4 hours will be applied.

If it is necessary to cancel or skip your regular cleaning day, Casella Cleaning merely requires a  48 hours’ notice during the business hours of 08:00 Am to 04:00 PM. If Casella Cleaning receives less than a 48 hours’ notice, or if we can't access your home for any reason, Casella Cleaning Services may charge the price of your regular cleaning.